"Tech 5 approached Heat-Force Ltd to obtain a quote for heat pump installation in our premises in Christchurch. We also approached two other Christchurch companies.
Tech 5 chose to contact Heat-Force because we liked their back story and the fact that after the Earthquake they'd picked themselves up, brushed themselves off and set about creating opportunities for themselves. We wanted to support them.
Hamish Martin at Heat-Force surprised us by responding within the hour. He was professional, courteous and efficient and nothing was a problem. Within another hour he had organised a time to visit and completed a quote the same day. The following week we were provided with his recommendations and quote which was reasonably priced. This was accepted and the work carried out to a high standard. I am really happy we chose Heat-Force for our heating requirements. Their service and delivery are outstanding.
Hamish didn't ask for this testimonial. We offered it as a thank you for Heat-Force's impressive customer service, quality of workmanship and after care. As for the other two companies? We're still waiting to hear from them....."
Tech 5 Recruitment Ltd
"We have had a great experience with Heat Force! They put a ducted heat pump system and fresh air exchange unit into our new build. They were amongst the most professional tradies on the site. The whole process from quoting, to install and commissioning was so easy, and they were always really pleasant to deal with. They were flexible and worked in really well with our builder too! I don't have anything negative to say at all. Building is stressful, but they took the stress out of our heating solution.I have to say I'm absolutely amazed at the ducted heat pump solution we got. I wouldn't go any other way now for a new house. The room vents are unobtrusive and super quiet!! The control panel is amazing, and we typically keep the house at a constant 23 degrees 24/7 now. With this system, and the other modern building materials, we are saving $10 a day compared to the 12 year old house we left behind. I couldn't be happier and would be prepared to make these comments in person to anyone considering the Heat Force team."
"Andrew and I were truly amazed at the wonderful and professional service we have been given by Heat Force. I looked on line for heating Specialists only yesterday morning. Found the web site which was informative and helpful. Rang Hamish who said I'll be there at 1pm, and he was. We agreed to install a heat pump and I asked when could it get installed? He said tomorrow, and I was surprised. He said 8.30 Mike the installer would be here, and he was. He told us the Electrician would be here at about 3.30 and in walked Phil the Electrician! Wow what great service. Tonight we are enjoying a wine in our warm house. Thank you for such wonderful customer service. We would recommend Heat Force to anyone considering installing a heat pump."
"I just wanted to take a moment to say how fabulous the serviceman was who came to complete the service on my heat pump on Wednesday afternoon.
I was extremely impressed with his professionalism and attention to detail and the care that he took when completing all parts of the service.
He was so polite and friendly and conducted himself brilliantly.
After finishing the job, he was very particular in cleaning up after him and he probably left my house with it being cleaner than it was before he got there!!!!
He used the hose outside and rather than just leaving it where I had unraveled it to, he wound it all back up and put it away very tidily. This was all done when it was absolutely freezing outside and even started raining.
Please pass on my sincere thanks for a magnificent job done. My heat pump is working so much better after such a thorough and comprehensive service.
"You came out to do a job at my place today. I just wanted to say wow! I’m impressed with how your company is run its refreshing to see a company be so slick now days, I haven’t seen that for years! Follow up call day before, the person (forgot his name sorry) turned up on time and on site was professional and communicated well, then invoiced the same day what a service!"
"Heartiest thanks to you and your team. Michael did a great job on Tuesday. Nothing was a bother, he was very tidy, good with the tenants and provided a top quality installation.From beginning to end you have provided a first class, hassle free service at a very competitive price. You folks deserve to do well and I will certainly recommend you to anyone I know who is contemplating a heat pump."
"Hello, I just wanted to send you an email to thank you so much for the awesome install of our heat pump! We are absolutely loving it for these hot days, and will love it even more in the winter. We are so happy with the service we received, from first contact, to the quote, the extra months with the QCard and the perfect install. Will be recommending you to anyone I know who ever wants a install or even a service. Thank you once again!!"
Casey & Duncan
"We are so happy with the new ducted system - best decision ever! Also, we had such a fantastic experience with Heat Force - every step of the way we were happy with the service provided. Everyone was outstanding. Seriously! (and such a contrast to other companies we talked to about the job)."
Ben and Aimee
"From the get go till install the service we received was fantastic. All the information we received was informative and the installer was professional and thorough. Extremely happy with the install and would highly recommend Heat Force to family and friends."
Kevin and Helen
"I want to thank you for your fast service and great staff that I had contact with. Both were very easy to talk to, and I felt very comfortable leaving them alone in my house to install the unit while I was at work. You have been very accommodating, working in with my son who does night shift and I really appreciate that. Delighted with the difference the unit has already made to his room."
"Dear Heat Force Team, What amazing service, professionalism and outstanding customer service. From the initial phone call right through to the service we are so happy to highly recommend Heat Force to our family and friends. We having nothing but positive comments about Heat Force and will be booking each year to have our heat pump serviced. Thank you so much to all your team! 100% recommended to all of Canterbury."
Adam and Rachel
"I had Heat Force come around and clean my Heat Pump. They were on time, they were incredibly thorough. Trustworthy and gave some great advice on how best to use the Heat Pump. Would I recommend - absolutely yes. Would I have them come around again - Absolutely yes."
"Heat Force installed a Daikin ducted heat pump system with zone Control in our house. This is the second house we have used Heat Force Heat Pumps as supplier and installer because we got such fabulous service from them the first time, and this time we have gone for the ducted system by Daikin and wow! The guys took not quite 3 days to install it and we couldn't be happier. Thanks Hamish and his team for absolutely wonderful service again. I would happily recommend this company they are simply first class all the way."
"Thank you so much for your help with my other house you have been very helpful and professional and I cannot speak more highly of you.
As a manager of a large team I would be very proud to have you as a member of my team as your customer focus and skill is exemplary.
I had to ring a few companies before yours and I was very disappointed with the service they offered, so thank you, you made a bad experience for me a positive one.
Again Thank you."
"I just wanted to let you know how delighted I am with the Daikin heat pump we bought from Heat Force a couple of months ago. I'm toasty warm so quickly and I'm amazed at how economical it is - the reduction in power consumption from my old electric heaters is simply amazing. Thank you very much for your friendly and prompt service throughout. I shall happily recommend Heat Force to friends and family thinking about installing or replacing their heat pump."
"We wanted to drop you a quick note to say thanks for all of your work around this installation.
The guys did a fantastic job on the day and we were very impressed with their professionalism, how tidy the install was, and the care they took within the house. The heat pump has been heavily used this week and is working very well.
From start to finish Heat Force has done a fantastic job and we wanted to make sure you we provided you with this feedback."
Alison and Ashton
"Thank you, and your team, for a highly professional and efficient job on installing the heat pump here. You are the only trade company we have worked with who put drop sheets down, and left the place 'as found'! Just fabulous."
"Thank you for the great service and outcome with the supply and installation of the new heat pump.
Great Job and your installer was "outstanding in delivery". From our first enquiry through to installation we've been amazed by the professional, friendly and efficient customer service Heat Force provided us. If you are thinking of installing a heat pump you can't go wrong here - we would totally recommend them.'
Gary & Bobbi
"Thank you very much for such an efficient service, we are very happy with the result and appreciated that you responded so promptly and professionally."
Julia & Mike
"Thanks heaps for you wonderful knowledge and recommendations of which heat pump/s was/were best suited for our needs and décor. I will definitely recommend you and your firm to anyone that may want the best info on heat pumps in the future. Thank you for all your help and I wish you all the very best in the future."
"I want to acknowledge your professionalism when you came and gave me the quote and I appreciate the promptness of both yourself and the installer on the day, there is nothing worse than having people not turning up on time for the job."
"Thank you for the recent installation of our heat pump. We are thrilled with it, it will certainly make a huge difference to warming the hall way next winter. Thanks again we will certainly be recommending your company to our friends and family who require a heat pump. I would also like to thank the gentleman who installed it. He did a fantastic job."
"Can you please pass onto Michael and the team how pleased we are with the job Heat Force have done for us. A good competitive quote, efficient, offered good ideas, and were very good to deal with. Very impressed with your service so thanks a lot!"
"We would like t take this opportunity to thank you and your company for the fantastic job you did from start to finish and please pass on our thanks again to Mike for the care he took with our house, we recognise what a tricky job it was.
We would certainly recommend your company to friends and family."
Paul and Francine
"We absolutely love our new 8kW Panasonic heat pump. Looking forward to using it in the summer months for air conditioning. The service from Heat Force was outstanding. Thank you to all the staff for your fantastic service."
"Very happy with your business, fast efficient and a good price. I have already recommended Heat force to a few people I know.
Good customer service.... p.s I am still waiting on a price from one company, 3 weeks later!"
"Many thanks for the clear communication and professional manner in which the whole job was dealt with. Mike went 'above and beyond' in not only the installation but also his attention to detail, cleaning up and his instructions on the use of the heat pump.
A pleasure for us to have chosen Heat Force."
"Just wanted to say thanks for the great work supplying and installing the heat pump. I have to say it’s been a pleasure to deal with you guys and your installer did a very tidy and no fuss job installing. Thanks to him also."
"Just to let you know the chap that installed the heat pump did a great job and it is booming out lovely hot heat. We love it !!!
Great Job. Thanks"
"Michael did a great job, he was friendly and helpful and we are thoroughly enjoying the new heat pump. Thanks again."
"I just want to say the installer was excellent. He placed drop cloths down and vacuumed up after himself leaving the area very tidy indeed. Excellent job done."
"Thankyou for such great service!! On time, fixed the drain, showed me how to work it, cleaned a very grubby unit in freezing cold weather. Just fantastic would recommend you to anyone!"
"Thanks for doing such a great job & for the wonderful service! Will definitely be recommending you."
"The service was faultless and the installation was professional and hassle free and would happily recommend Heat Force to our friends."
"Your team was fantastic and we are very pleased with our new heat pump. We will definitely recommend Heat Force in future."
"Very happy with the installation and the exemplary job done by Michael and Ray. They are an asset to the company."
"Thanks for the great job on repairing our heat pump - when it needs replacing we'll know where to go."
"It's 2 degrees outside but we're both really warm. Thank you for the wonderful service; you've all been awesome."
"Thank you for your and the Heat Force team's efforts; not a negative point to the whole process. Can't say the same for the rest of the four months that our house has been pulled apart and reassembled!
Thank you all for a job well done and for getting it done on time despite the weather, and always with a smile (makes a big difference). If we ever get to do the dining end of the house with a heat pump, we will be in touch."
"We are very happy with the heat pumps and we are also pleased with the work done (efficiently done, on time and work area left in very tidy state. Please pass on our compliments to your installer).
We also appreciate your consultation and your part in getting work done. Thank you."
"The heat pump looks amazing very happy with install. Perfectly centred in my eyes! The ceiling and wall are not quite straight anymore thanks to earthquakes but the installer made it look straight and that's all that mattered. Please pass on my sincere thanks. Will highly recommend Heat Force to anyone in the market for the best price and service."
"Just wanted to flick a quick note to say what an awesome/professional couple of guys you had come out today.
They were very polite and efficient!! Would definitely recommend.
Thanks, it looks great."
"Really happy with the service from the guys. Very tidy and lovely to deal with."
"We were very pleased with the service (heat pump installation), the electrician and the installer were both very pleasant and helpful answering questions, and advice."
"Thanks for the heatpump, makes a great difference! Thanks also to your installer Michael. He did a great job!"
Hamish & Rachael
"Your technician was very friendly and professional - he did a great job - the heat pump now runs and looks like new - great work!
I'll definitely be using Heat Force again."
"Thank you for the professional work your team have done. It's nice to find a company where everyone you speak to is professional and courteous."
"We have been very happy with your service and your serviceman/technicians. They have been really helpful."
"Thank you for an excellent service. Will recommend your company to people in the future."